Privacy Policy

Last updated: 1 March 2025

1. Introduction

GoSolar South Africa ("GoSolar", "we", "us", or "our") operates the website gosolar.co.za. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

2. Information We Collect

We collect personal information that you voluntarily provide when using our platform, including but not limited to:

  • Name, email address, and phone number when submitting quote requests
  • Property location and province for installer matching
  • Electricity usage information for system recommendations
  • Account credentials if you register as an installer or user
  • Usage data and cookies collected automatically when you browse our site

3. How We Use Your Information

We use the information we collect to:

  • Connect you with qualified solar installers in your area
  • Process and respond to your quote requests
  • Improve our platform and user experience
  • Send relevant communications about solar energy (with your consent)
  • Comply with legal obligations

4. Sharing of Information

When you submit a quote request, your contact details and project information are shared with the solar installers you are matched with. We do not sell your personal information to third parties. We may share anonymised, aggregated data for research or statistical purposes. We may also disclose information where required by South African law or regulation.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL encryption for data in transit and secure hosting infrastructure.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Essential cookies are required for the site to function properly. Analytics cookies help us understand how visitors use our site.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@gosolar.co.za.